Delivery & Returns
Adaptor Clothing will dispatch your order within 1 working day of it being confirmed. In the event of an item being out of stock, we will notify you of the delay. You will have the option of waiting until the item is back in stock, picking a suitable replacement or we will gladly refund you.
Listed below are delivery charges:
UK Free: FREE Additional item cost FREE. (Royal Mail 48hrs. No Tracking)
UK Tracked: £4.50. Additional item cost FREE. (Royal Mail 24hrs. Tracked)
UK Express: £6.95. Additional item cost FREE. (DPD Next Working Day. Track and Signed)
EU Flat Rate Shipping: £11.95. Additional item cost FREE. (Royal Mail International Signed For Airmail)
Int'l Flat Rate Shipping: £14.95. Additional item cost FREE. (Royal Mail International Signed For Airmail
Exchanges and Refunds
For your peace of mind, all purchasers are covered by our 'No Quibble' 14 day exchange or refund policy. So in the unlikely event that you are unhappy with your purchase, it can be returned to us following the steps outlined below. We aim to keep the process as simple as possible.
Returned items must be in their original packaging, unused and all tags attached. You will be responsible for the cost of returning items to us using a recorded delivery service which requires a proof of delivery.
If you return an item for exchange, you will have to pay a repost fee, to have the replacement sent to you.
If you return an item to us that is faulty, which you did not order, or for any other reason that is our fault, we will pay for the cost of the return postage.
To return an item, please phone, 01992 501 616 email us at firstname.lastname@example.org or use the 'contact us' box on the right hand side of our website and you will be issued with an authorisation number. The returns authorisation number must be clearly marked on the outside of the package you send back to us. You must send the item back to us within 7 days of the authorisation number being given to you.
If you return an item that is not in its original condition or the tags have been removed we reserve the right to refuse a refund.
Due to Health and Hygiene reasons we are unable to accept underwear garments unless they are faulty.
The above does not affect your statutory rights